Category Archives: Email & Calendar

Sticky: Office 365 Account Management

Office 365 Account Management
Office 365 Account Management

Account, Group, and Resource Management


  • NYP Active Directory is synchronized with Office 365
    • This permits for management of users, groups, and resources through tools like ADUC/ADAC
  • Synchronization will push changes from NYP Active Directory to Office 365
  • Processes are being put in place to aid in account and resource provisioning


A process called DirSync copies information to Office 365 roughly every 10 minutes (varies based on workload)

  • Most account changes need to be made in NYP Active Directory and then allow DirSync to push them up to Office 365
  • Changes to the global address list are only processed once a day at 3am, and therefore may not show up to end users until the next day.
  • This is a process controlled by Microsoft across their customer base and is not a process DoT can manually kick off

General Account Changes

  • NYP Active Directory is synchronized with Office 365
  • This permits for management of users, groups, and resources through tools like ADUC/ADAC
  • Synchronization will push changes from NYP Active Directory to Office 365
  • When the following fields are changed in Active Directory the changes will later appear in Office 365
  • First Name (under an automated process)
  • Last Name (under an automated process)
  • Display Name
  • Username
  • Job Title
  • Department
  • Office Phone
  • Mobile Number
  • Fax Number
  • Street Address
  • City
  • State
  • ZIP

Distribution Group Management

  • Distribution Groups are created and managed in Active Directory
  • There are two types of distribution groups
  • A native distribution group which is designed solely for emailing groups of individuals
  • A security group can also be mail enabled allowing emailing of the group members
  • This can reduce need for duplicate group creation if members are the same
  • Distribution Groups can be hidden from the address book (GAL), which DoT can assist in configuring
  • Mail aliases can be created for distribution groups, which DoT can assist in configuring
  • Currently Distribution Groups need to be managed using tools such as ADUC/ADAC

Note Regarding Migration

  • The tools indicated for user and resource provisioning and conversion are designed primarily for new accounts
  • Unless directed by DoT, do not utilize these accounts to assist in the migration process
  • DoT may utilize these tools to rectify account issues with the migration, but only after checking on other settings with the account beforehand
  • Many times accounts that are having problems during migration require specific issue resolution

User Provisioning

  • Provisioning is the process of creating an account in Office 365
  • A SharePoint form allows for LAN staff to provision accounts to Office 365

  • Enter the username from Active Directory, and select the account type of User
  • Choose whether they should have a G1 or G3 license
  • Select whether their email should forward back to GroupWise/Gmail/Lotus Notes when provisioned
  • If your site HAS NOT been migrated to Outlook, you should select Yes
  • If your site HAS been migrated to Outlook, you should select No
  • Due to dependency on several subsystems the provisioning process can take up to an hour to fully provision an account
  • You can only provision a user account you have rights over in Active Directory
  • An email will be sent to you when an account has been provisioned

Resource Provisioning

  • A resource is a Room, Equipment, or Shared Mailbox
  • Prior to provisioning a resource, an account should be created in Active Directory that represents the resource
  • Resources are provisioned through the same form indicated prior
  • Select the resource account in the form
  • Select whether their email should forward back to GroupWise when provisioned
  • After a resource is provisioned groups are created in Active Directory that provide various access levels to the resource
  • A Room or Equipment Mailbox will have a FC (Full Control) group created
  • A Shared Mailbox will also have a SA (Send As) and SOB (Send On Behalf) group created
  • Populating these groups in Active Directory will provide users the above required permissions
  • Because resource accounts are considered a ‘place holder’ object in Active Directory, the account is disabled by the provisioning process

Account Conversion

  • You can use the provisioning system to perform some forms of account conversion in Office 365
  • You can convert which license is assigned to a user in Office 365
  • You can convert a user mailbox to a shared mailbox
  • To convert you submit them for provisioning
  • The conversion process can still take up to an hour to complete


Microsoft Office 2010
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Repair Outlook Data Files (.pst and .ost) – Office 365 Exchange


Repair Outlook Data Files (.pst and .ost)

My IT Support Department recommended rebuilding the user Profile for Outlook when the .ost file is damaged.
Outlook working with Office 365 will rebuild .ost file.

Error msg Cannot display the folder.

“Windows Search” exited without properly closing your Outlook data file … .ost “Microsoft Outlook” must be restarted.

Quick fix recommended by IT Support

Go to this folder, replacing USERID with the User’s account name:  C:\Users\USERID\AppData\Local\Microsoft\Outlook

Delete the Outlook Data File, .ost

Open Outlook, it will rebuild the user’s profile.

If you decide to repair existing file then continue with instructions below.

Repair Outlook Data Files (.pst and .ost)

If your Microsoft Outlook Data File (.pst and .ost) won’t open or you suspect that the data file is damaged, use the Inbox Repair tool (Scanpst.exe) to diagnose and repair errors in the file. The Inbox Repair tool checks the Outlook Data Files on your computer to see if they’re in good shape.

Repair a .pst file

  1. Exit Outlook, and browse to <drive>:\Program Files — or, if you see a Program Files (x86) folder on the same drive, browse to that instead. For example, C:\Program Files or C:\Program Files (x86).
  2. In the Search box, type Scanpst.exe.

If the search doesn’t find Scanpst.exe, try searching in the alternative folder mentioned in step 2, above — Program Files or Program Files (x86).

  1. Double-click Scanpst.exe.
  2. In the Enter the name of the file you want to scan box, enter the name of the .pst file you want the tool to check, or click Browse to select the file.
  3. By default, a new log file is created during the scan. Or, you can click Options and choose not to have a log created, or to have the results appended to an existing log file.
  4. Click Start.

If the scan finds errors, you’re prompted to start the repair process to fix them.

The scan creates a backup file during the repair process. To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or click Browse to select the file you want to use.

  1. Click Repair.

    A copy of the log file is saved to the same folder as the .pst file.

  2. Start Outlook with the profile that contains the Outlook Data File that you repaired.
  3. Switch to the Folder List view in the Folder Pane by pressing Ctrl+6.

In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items recovered by the repair tool that Outlook can’t place in their original structure.

You can create an Outlook Data File, and drag the items in the Lost and Found folder into the new data file. After you’ve moved all the items, you can remove the Recovered Personal Folders (.pst) file. This includes the Lost and Found folder.

If you can open the original Outlook Data File, you may be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. You may be able to recover items from the backup file that the Inbox Repair tool couldn’t recover.

To recover items from the backup (.bak) file, make a copy of it and give the copy a new name with a .pst extension, such as bak.pst. Import the bak.pst file into Outlook, and then use the Import and Export Wizard to import any additional recovered items into the newly created .pst file.

See how to import a .pst file by reading Import Outlook items from an Outlook Data File (.pst).

Re-create an offline Outlook Data File (.ost)

Some account types, such as Microsoft Exchange Server, use an offline Outlook Data File (.ost). This type of data file is a copy of information saved on your mail server. If you encounter problems with an offline Outlook Data File (.ost), the file can be re-created by downloading a copy of your items again. We don’t recommend repairing an offline Outlook Data File, so if your offline data file isn’t usable, you should re-create it by doing the following:

  1. Exit Outlook.
  2. In Control Panel, click or double-click Mail.

Where is Mail in Control Panel?

Mail appears in different Control Panel locations depending on the version of the Windows operating system, the Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook is installed.

The easiest way to locate Mail is to open Control Panel in Windows and then, in the Search box at the top of the window, type Mail.

Note    The Mail icon appears after Outlook starts for the first time.

The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select the profile name, and then click Properties.

  1. In the Mail Setup dialog box, click E-mail Accounts.
  2. Click the Data Files tab, select the Exchange account, and then click Open File Location.

    A file explorer window opens to the location of the data file for the Exchange account. The Account Settings and Mail Setup dialog boxes will remain open, behind the file explorer window.

  3. Close the Account Settings and the Mail Setup dialog boxes, then return to the file explorer window.

    Important   Be sure to close these two dialog boxes before you delete the file. If they aren’t closed, Windows may display an error message about a conflict.

  4. In the file explorer window, right-click the Exchange data file and then click Delete. The next time you start Outlook, a new .ost file is created for the account.

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Create Bootable Windows 10 DVD/ISO How To

Here’s a complete step by step guide on how to create a bootable Windows 10 DVD. You can use the newly created disc for installing Microsoft’s latest OS on a PC that supports a DVD drive.

upgrade windows 7 to windows 10

At this point in time, it’s pretty clear that Microsoft might not push out an official Windows 10 DVD to consumers any time soon, like it did for previous versions of Windows. Instead, the software giant is focusing more on digital downloads and USB drives. And while you have the option to create a bootable Windows 10 USB drive right on the fly, there are users who still prefer to go the old fashioned way of having a DVD lying around for installing an OS on their desktop or notebook. Today, we’ll show you how you can create a bootable Windows 10 DVD right from your PC in a matter of minutes.

Create Bootable Windows 10 DVD

Before we even begin, it’s worth noting that you should have a stable enough Internet connection for the download of the Windows 10 ISO to take place. Apart from that, we recommend that you buy at least two empty DVDs for creating the bootable medium, in case one fails for some reason, or the user gets something wrong during the creation process. With that out of the way, let’s dive right into the process.

1. Download the official Windows 10 media creation tool from here. Grab the 32-bit or 64-bit version of the tool, depending on the currently installed version of Windows on your PC.

2. Launch the tool.

3. Ignoring the ‘Upgrade this PC now’ option, select ‘Create installation media for another PC.’ Once you’ve made your choice, click on the ‘Next’ button to move forward.

Screenshot (12)

4. Select the language, architecture and edition of Windows 10, then click on ‘Next.’

Screenshot (13)

5. Select the ‘ISO file’ option and click on ‘Next.’


Screenshot (14)

6. The tool will now ask you to select a location where you wish to save the Windows 10 ISO file. We recommend saving it on the desktop in a dedicated folder. Hit ‘Save’ to begin the download.

Screenshot (15)

Depending on the speed of your connection, the process might take a while, but in the end, you’ll be left with the official Windows 10 ISO file in the location of your choice.

Burn Windows 10 ISO To DVD

Once your Windows 10 ISO is done downloading, all you have to do is burn the image file onto a DVD, and here’s how you can do it:

1. Insert an empty DVD into your PC’s DVD drive.

2. Right-click on the Windows 10 ISO you downloaded above.

3. Click on the ‘Burn disc image’ option which will launch the Windows Disc Image Burner tool.

4. Make sure you check the ‘Verify disc after burning burning’ option before clicking on ‘Burn.’

Once the process is complete, the disc will eject and you’ll be left with a bootable Windows 10 DVD.

Windows 10 is currently rolling out to users the world over via Windows Update, and since it’s a phased release, therefore not everyone will be able to get in on the Windows 10 bandwagon immediately. If you want to force the Windows 10 update onto your PC, then be sure to check out: Download and Install Windows 10 Right Now.

The post Create Bootable Windows 10 DVD – How To by Uzair Ghani appeared first on WCCFtech.

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Office 365 Home 5 PCs or Macs Key Card (No Disc)

Office 365 Home 5 PCs or Macs Key Card (No Disc)

microsoft office 365 boxshot

Office 365 Home

All of Microsoft’s applications plus cloud services including Skype and OneDrive on up to five PCs, Windows 8 tablets, and Macs.1

Office 365 Home has all the Microsoft applications, plus cloud services. Just sign in and you can get to your Office files, applications, and settings when you are not at home.

What’s new in this release of Office?

The 2013 versions of familiar Office applications such as Word, Excel, and PowerPoint include new features that help you create, communicate and work efficiently from virtually anywhere. In addition to updating the traditional Office suites, Microsoft has developed brand new subscription versions of Office, specifically designed around the way customers use Office. Each new subscription offer will include the 2013 versions of the Office applications, for example Word, Excel and PowerPoint, plus cloud services such as Skype world minutes and online storage with OneDrive.

Subscribers will also receive future rights to version upgrades as well as per-use rights across multiple PCs or Macs and select mobile devices.1 Note: The Office applications you can use across PCs, Macs and other devices vary by platform.

1Visit for a current list of devices. Internet connection required. Internet and mobile telephone usage charges may apply.

What is the difference between the Office 2013 suites and Office 365 plans?

Microsoft Office is still the name Microsoft uses for its familiar productivity software. Office suites have traditionally included applications such as Word, Excel, PowerPoint, and Outlook. All Office 2013 suites include the latest versions of the applications, for use on a single PC.

Microsoft uses the name “Office 365” for products that include cloud services, such as additional OneDrive online storage, Skype minutes for home use, Lync web conferencing or Exchange Online hosted email for businesses. Cloud services are features that are enabled over the Internet. Most Office 365 plans also include the full-featured Office 2013 applications, which users can install across multiple computers and devices. All Office 365 products, such as Office 365 Home, are paid for on a subscription basis, annually. Active subscribers will receive future rights to version upgrades as a benefit of their subscription. Entitlements vary by product.

What it includes:

  • Office for the entire household on up to five PCs and Windows 8 tablets, Macs.1
  • Word, Excel, PowerPoint, Outlook, OneNote,2 Publisher,2 and Access.2
  • 1 TB of online storage in OneDrive for anywhere access to your documents.3
  • 60 minutes of Skype calls each month to phones in 40+ countries.5
  • One convenient annual subscription for the whole household with automatic upgrades included so you’re always up to date with the latest features and services.

How do I get my Office software?

Please note: This item does not contain a disc; it is a product key card that requires a download from See steps involved below:

  1. Once you have placed your order and received your product key card in the mail, locate your product key on the backside of the included card.
  2. When you locate the product key, follow the instructions on the card, and go to to download and install.
  3. Enter your 25-digital product key as prompted.
  4. Sign in or create a Microsoft account.
  5. Select your preferred country and language.
  6. From your “My Account” page with Microsoft, select the item that you want to install.
  7. Click the “Install” button to begin your download.

What’s new with Office?

Office Wherever You Are

  • Be more productive with a full version of Office, no matter where you are.
  • Sign in to get Office on your PC, Windows 8 tablet, Mac.1
  • Each user can sign in to their Microsoft account to get to their documents, applications, and settings.
  • You’ll always have the latest features and services, thanks to automatic version upgrades.

Easy Sharing and Communication

  • Get all the email, scheduling, and task tools for the entire household.
  • Use OneNote to capture and share notes, pictures, web pages, voice memos, and more.2
  • Allow others to read and scroll through your Word docs in real time through a browser, even if they don’t have Word.

Microsoft Office Applications

  • Incorporate content from PDFs into Word documents quickly and easily.
  • Add pictures, videos, or online media to your Word documents with a simple drag and drop.
  • Create presentations with widescreen themes in PowerPoint.
  • Find meaning in numbers with the Quick Analysis and Chart Animations in Excel.

System Requirements

  • 1 GHz or faster x86 or 64-bit processor with SSE2 instruction set
  • 1 GB RAM (32 Bit) /2 GB RAM (64 Bit) recommended for graphics features and certain advanced functionality5
  • 3.0 GB of available disk space
  • 1366 x 768 resolution
  • Windows 7, Windows 8, Windows 2008 R2 with .NET 3.5 or greater
  • Graphics hardware acceleration requires DirectX10 graphics card

Additional Requirements

  • Microsoft Internet Explorer 8, 9, or 10; Mozilla Firefox 10.x or a later version; Apple Safari 5; or Google Chrome 17.x.
  • Internet connection. Fees may apply.
  • Microsoft and Skype accounts
  • A touch-enabled device is required to use any multi-touch functionality. However, all features and functionality are always available by using a keyboard, mouse, or other standard or accessible input device. New touch features are optimized for use with Windows 8.
  • Product functionality and graphics may vary based on your system configuration. Some features may require additional or advanced hardware or server connectivity.
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See More: Office Frequently Asked Questions

Which version is right for you?

Office 365 is for households who want Office on up to five PCs and Windows 8 tablets or Macs. But if you’re still not sure which version is right for you, check out our comparison chart.

Office 365
Office 365
Office 365
Office 365
Office 365
Office 365 Personal8,12 Office 365 Home8,12 Office 365 University8,12,14 Office Home & Business 2013 Office Home & Student 20138
Installs 1 PC/Mac2 + 1 iPad/Windows tablet11 Up to 5 PCs/Macs2 + 5 iPads/Windows tablets1 Up to 2 PCs/Macs/iPads/Windows tablets7 1 PC 1 PC
Core Office applications: Word, Excel, PowerPoint, OneNote8
Email, calendars, and tasks: Outlook
Desktop publishing & databases: Publisher, Access8
Easy smartphone access: View and edit Word, Excel, and PowerPoint documents on the fly9
Skype: 60 minutes of Skype calls each month to phones in 60+ countries5
OneDrive online storage (1 TB/user): Save documents for easy access and sharing virtually anywhere 1 user Up to 5 users
Easy subscription: Renewal required 1 year 1 year 4 years
Ongoing updates: Always have the latest Office applications7

1. Windows 7, Windows 8 OS, Windows Phone 7.5, Mac OS X version 10.5.8 required. Visit for applicable devices. Windows RT devices come preinstalled with Office Home & Student 2013 RT Preview. Internet connection required. Internet and mobile telephone usage charges may apply.
2. Access and Publisher available on PC only. OneNote not available on Mac OS.
3. Internet and/or carrier network connection required; charges may apply.
4. You may transfer the software to another computer that belongs to you, but not more than one time every 90 days (except due to hardware failure, in which case you may transfer sooner). If you transfer the software to another computer, that other computer becomes the “licensed computer.”
5. Skype account required. Excludes special, premium, and non-geographic numbers. Calls to mobile phones are for select countries only. Skype available only in select countries.
6. For non-commercial use.
7. Current Office application versions for Office 365 are Office 2013 for Windows and Office 2011 for Mac. Customers with an active subscription will be entitled to the newest versions when available.
8. Application availability and features vary by platform and device. OneNote, Publisher, and Access available for PC only.
9. Office Mobile comes pre-installed on Windows Phones and is also available on Android phones and iPhones. See
10. Compatible only with Windows 7, Windows 8, and Max OS X 10.6 and later.
11. Compatible devices only. Learn more at
12. Eligibility verification required. Only full and part-time enrolled higher education students, faculty, and staff in accredited institutions are eligible. Alumni of these institutions are ineligible.

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Skype Translator For Windows Desktop With Support for 50 Languages!

Skype Translator For Windows Desktop With Support for 50 Languages!


Skype Translator

Skype has been doing several experiments to improve the user experience since 2014 by using Skype Translator. Last month, Skype made it easy for the users to download and try Skype Translator preview by removing the sign-up requirement. And there was a huge response from the users to try this innovative technology from Skype. Right after the removal of sign-up requirement, the popular calling app saw 300% hike in Skype Translator usage.

As per the blog posted on Skype, Skype Translator Preview will be launched for the Windows users (using Windows 8.1 or Windows 10) by the end of August and they can try this translator in 4 different speaking languages. They are English, Spanish, Italian and Mandarin. Additionally, it will also have 50 written instant messaging languages to translate from one language to other.

Features of Skype Translator:

  • By using this translator, you can call anyone of Skype and your conversation will be translated to the respective language of the opposite person in real time.
  • If somebody talks to you in Spanish language, the conversation will be translated in English on the fly and you can immediately answer back in English which will then converted into Spanish.
  • The transcript of the call will also be displayed on your screen
  • Messages too can be translated in real time with 50 instant messaging languages

How Does the Translator Works?

According to the company, “the training data for speech recognition and translation is fetched from the different sources such as  translated web pages, previous conversations, videos with captions etc. It records the conversations to help the machine teach better and hence, giving the users the best translation in all the four languages during Skype calls.” Same goes with the instant messaging, but it’s not hard as converting the live conversations. You can see the video of how to setup Skype Translator on your windows desktop right here:

Who Will Find it Useful?

Anyone in the world can use the Skype Translator Preview on their windows PC or laptop. However, the ones dealing with clients in different country with different language preferences will find it more immensely useful. There are times someone approaches you with a project, but he/she is unable to speak in English and can only speak the native language. This is the time when you, as a business owner, will find it pretty easy to deal such situations.

Skype is getting better with usage and user feedback. Translation ability will expand as more and more people use application.

Posted by: Harshil Patel in technology June 10, 2015



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Lync is now Skype for Business – Let’s see

Lync is now Skype for Business — see what’s new

If you already use Skype to stay in touch with friends and family in your life away from work, you’ll appreciate the power and simplicity of Skype for Business where it’s easy to find and connect with co-workers. And you can use the devices you already have to reach businesses through an enterprise-grade, secure, IT-managed platform. If you’re coming to Skype for Business from Lync, you’ll recognize all of the features you already use but in a fresh new interface with simplified controls and some great new additions:

  • New look and feel
  • Call from Skype for Business using your desk phone for audio
  • Integration with the Skype directory
  • Call Monitor
  • Rate My Call
  • Quick access to call controls
  • Emoticons

New look and feel

If you’re a regular user of the commercial version of Skype, then Skype for Business will seem very familiar: the Contacts list, presence indicators, buttons and icons, and even the app sounds should make you feel right at home.Learn more.

Skype for Business Contacts listOf course, all the essential Lync features are still there—like the Quick Actions buttons, which let you IM or call a contact (and more) with just one click or tap.

Contact quick actions: IM, audio, video, contact card, and moreIn the Skype Meeting window, the simplified arrangement of controls and menus makes it easy to find the command you need. In the conversation window, chat text is formatted so you can easily see who’s talking, and tabbed conversations allow you to keep track of several discussions at once.

IM window with two conversations, and meeting window with Present menuIf you’ve ever had someone send you a file during an IM conversation, then file transfer preview is another feature of the new Skype for Business look and feel you’ll appreciate. When someone sends you a file, select Download in the IM window to update the file’s icon, or right-click or tap and hold to forward, preview, or delete it.

Using Skype for business is great for Government organizations that want to expand their communication and office integration, increase performance, clarity, and audit trail with Skype IM log.

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Creating tasks and to-do lists in Google Calendar

Google Calendar provides a simple, lightweight task management tool for all users. View this video to see how to use this tool.

Duration : 0:7:57

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office 365 for BCS users – Frequently Asked Questions

office 365 for bcs users – Frequently Asked Questions
What is Office 365? Web-based computing that pairs traditional Microsoft Office applications with cloud storage.What does that mean? All BCS users will have Microsoft Office on their computers including Outlook, Word, Excel, PowerPoint and Lync. Each user has virtually unlimited file and email storage on Microsoft cloud computers along with automated file backup and software upgrades. Users can access their files from any location with Internet access.

What is not changing? All BCS users will continue to have complete use of WordPerfect and its related applications. The GroupWise email system will be replaced by Outlook for all users.  All BCS Case Management Systems will remain the same operating independently of Office 365

What is the “cloud”? The “cloud” is made up of large secure central servers on the ground. Files and software upgrades are sent over the Internet between these servers and users’ computers. Microsoft maintains a special cloud infrastructure for government separated from its private clients.

How secure is Microsoft’s “cloud”? Microsoft cloud service high level security.  Office 365 complies with the highest international security standards as well as with HIPPA and the Federal Information Security Management Act (allowing it to be used by Federal government agencies). Microsoft cloud employees are subject to annual FBI background checks and compliance with federal Criminal Justice Information System Standards. Physical server locations are patrolled by armed guards.

How safe is the Microsoft cloud? Files are stored in Microsoft’s servers in a primary location and backed up to a secondary, remote location – both are within the continental United States on servers reserved for government users. Microsoft guarantees 99.9% uptime, geo-redundancy and built-in disaster recovery.

Who else is using Office 365? The New York State Executive Branch is moving to Office 365 for 120,000 government workers. Other state governments using Office 365 include Texas, California, and Minnesota as well as the cities of Chicago, San Diego, San Jose, Seattle, and Kansas City, and federal government agencies including: Department of Agriculture (120,000 employees); Federal Aviation Administration (80,000 employees); and, the Environmental Protection Administration (25,000 employees).

How are users affected by using Office 365? Users continue to have access to all familiar software tools along with universal access to Microsoft Office. Each individual user will have 50 gigabytes of email storage (compared to 1 gigabyte now). Users can access documents and other files from any location with Internet access; each user can use up to five different BCS computers or tablets to access their work. All users’ Microsoft software will always be completely up to date. All software changes and upgrades will be handled seamlessly behind the scenes. Users can organize their documents and file structure in the same ways they do now. With expanded storage, users can maintain massive historical email files. All files and backups reside in Microsoft’s “cloud” infrastructure rather than in more vulnerable BCS servers.

How will using Office 365 affect DAT and delivery of technology services? DAT personnel will be able to devote creative and innovative resources to providing support services and technical development to the work of the Civil system – upgrading and improving BCS proprietary state wide case management systems.

Since the migration, I have found addresses that do not work (undeliverable email). I have noticed that if I use the recipient’s name from the “To” line (autocomplete), I will get that error, but if I search for the name in the email directory and use that, then it is fine.

Items stored in the cache of your copy of Microsoft Outlook may not work correctly with the new server. To correct this, open Outlook with your new profile (the one pointing to Office 365) and do the following:

  • Go to File > Options
  • Select Mail
  • Scroll down and click “Empty Auto-Complete list”

This will remove all the “remembered” email addresses that now have an invalid path.

What are the limits of the new system? Can we change them?

Here are the new limits under Office 365. These are set by Microsoft and we cannot change any of them.

  • Quota: 50 gigabytes
  • Maximum number of recipients per message: 500
  • Maximum size of attachment sent/receive: 25 megabytes
  • Maximum number of recipients per day: 10,000

These are very high limits, but in a few rare cases, you may encounter one of them, especially if you frequently send emails to large numbers of recipients. If you reach 10,000 recipients in a day, your email will be locked for 24 hours by Microsoft and we will not be able to unlock it!

If you send large numbers of emails, you can request an email distribution list (PDF) which allows you to maintain a list of UMass Boston addresses that can all be sent to using a single email address. Sending an email to the distribution list causes it to be sent to everyone you have added to that list.

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